Frequently asked questions

Send your request to support@dermalfillersrussia.com with the order number and details. We will review it and respond during business hours.

The possibility of a trial batch depends on the product category and supplier terms. Please check with a manager: some items are available in small batches, while others have minimum volumes.

Check the company details, contract, product documents and reputation. Clarify delivery, returns and support terms.

Tell the manager the product name and quantity. We will check whether a made-to-order supply is possible or suggest an alternative based on the task and documents.

The catalogue is updated as products arrive and documents are verified. A manager confirms current availability and prices. Some professional items are made to order.

Yes, we work with clinics and specialists across Russia. Delivery is agreed with a manager; for temperature-sensitive items, conditions are selected to preserve product integrity.

Leave a request via the contact form or call a manager. Tell us about your clinic’s tasks and specialists — we will suggest options and check availability.

Yes, the blog publishes materials on product selection, document verification, storage and procurement. We do not publish unverified medical claims or self-treatment instructions.

Returns and exchanges are handled in accordance with Russian legislation and the contract terms. Returns may be restricted for certain categories of medical devices and professional products. Please check the terms for your category with a manager before ordering.

Send a request to support@dermalfillersrussia.com specifying the order number, product name and reason for return. Keep the packaging and documents. A manager will explain the procedure and timing.

Record the damage, photograph the packaging and products, keep the documents and contact the supplier. Do not use damaged products. Draw up an act if necessary.

Record the name, SKU, batch number, expiry date, stock and movement. Assign a responsible person and conduct regular inventory checks.

Suspend use, keep the packaging and documents, photograph the labelling and contact the supplier. If necessary, contact the manufacturer or the regulator.

Check the expiry date on the packaging against documents upon receipt and before use. Plan purchases with residual shelf life in mind and use FIFO.

Check quantity, name, packaging, documents, batch number, expiry date and storage conditions. If there are discrepancies, record them and contact the supplier before signing documents.

Botulinum toxins are a prescription category of professional products. Use has contraindications and restrictions stated in the instructions. Check documents and storage conditions before purchasing.

Follow the temperature regime specified in the manufacturer’s instructions. Use a thermometer and keep a control log. Protect products from light and opening where required.

Isolate the products, record the time and nature of the deviation, notify responsible staff and contact the supplier. Do not use the products unless the manufacturer confirms they can be applied.

The catalogue includes dermal fillers, skin boosters, botulinum toxins, fat dissolvers, body contouring products, thread technologies, consumables, cosmetics, equipment, and vitamins and meso products.

Look not only at concentration but also at cross-linking technology, particle size and intended use. Concentration affects the gel’s properties but is not the only selection criterion.

This means sales are aimed at professional buyers: clinics, salons and specialists. To place an order, organisation details and proof of qualification may be required. Consumer sales of professional products are not intended.

Start with the task: volume correction, contouring or hydration. Then review the product characteristics, indications and limitations. Check documents and storage conditions.

Fillers are mainly used for volume correction, while skin boosters are used for hydration and skin quality. Their mechanisms and indications differ.

Professional products are intended for medical and aesthetic clinics and specialists with verified qualifications. Sales are made to legal entities and clinics; each item is reviewed for compliance with Russian legislation before publication.

For professional items requiring registration and document verification, we do not display a public price. A manager confirms the final cost after checking availability and documents. This is related to the requirements for professional product sales.

Requirements depend on the product category and type of activity. Medical devices and professional products may require appropriate permits and qualifications. Please check the requirements for your category with a lawyer or the regulator.

The minimum order amount depends on the product category and delivery terms. Please check with a manager when placing a request: some professional items have minimum batch sizes.

Send a request via the contact form or by e-mail, specifying the product name, quantity and your organisation’s details. A manager will prepare an invoice and a commercial offer.

Legal entities can pay by invoice. For individuals and clinics without a contract, payment terms are agreed with a manager. Payment on delivery is possible by arrangement. We do not list payment methods that are not connected.

Yes, legal entities can pay by invoice. To prepare an invoice, we will need your organisation’s details and contract information. A manager will send the invoice and a commercial offer.

Yes, delivery across Russia is agreed with a manager. Shipments are handled by an agreed transport company. For temperature-sensitive items, conditions are selected to preserve product integrity.

Write to support@dermalfillersrussia.com, call the number listed in our contacts, or send a message via the website form. We reply during business hours: Mon–Fri, 09:00–18:00 MSK.

Prices are shown on product cards. For professional items requiring registration verification, the price is “on request”: a manager confirms the final cost after checking documents and availability.

Moscow delivery is agreed with a manager when the order is confirmed: address, date and time. Warehouse pickup in Moscow is available by prior arrangement.

You will need the device name, manufacturer, form and registration document number. Verify the data against official registers and the supplier’s documents.

Please confirm current availability with a manager: some professional items are made to order. The product card shows a stock status, but we recommend confirming it before ordering.

Check the packaging, labelling, batch number and expiry date. Verify the data against documents and instructions. Ask the supplier for registration documents and confirmation of the batch origin.

Depending on the product category, these may include a contract or invoice, delivery note, registration documents, instructions for use, quality documents and confirmation of storage conditions.

Professional fillers can be ordered from specialised suppliers working with clinics and legal entities. Check documents, product origin and storage conditions. Our catalogue includes dermal fillers, and a manager can help you choose products for your clinic.

Add products to the cart, provide your contact details and delivery method, then confirm the order. A manager will contact you to confirm availability and the final cost. Legal entities will need to provide their details for an invoice.