Returns and terms of sale

Returns and exchanges are handled in accordance with the legislation of the Russian Federation and the terms of the contract. Before placing an order, please ask a manager whether any statutory restrictions apply to the specific product category.
Products of proper quality
Terms for returning products of proper quality are determined by Russian law. Returns may be restricted for certain categories of medical devices and professional products. The manager will explain the applicable terms before payment.
Quality claims
If you find a defect, keep the packaging, product appearance and labelling. To review a claim we will need photos or video, batch number, expiry date and a description of the issue. Send the claim to our e-mail with the order number.
Refunds
Refunds are made to the details provided in the application within the period established by Russian law. The time of crediting depends on the bank.
Contact
For returns and exchanges, write to support@dermalfillersrussia.com or call the number listed in our contacts. Include your order number and the details of your request.
Return terms for a specific product category are provided by a manager before the order is placed.